Although we do accept walk-in clients when we can accommodate them, we recommend that clients always call ahead and book an appointment to ensure their appointment can be properly accommodated.
Late cancellations, Deposits & No-Shows
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within one week after your service has been performed. We are committed to making any needed corrections to ensure your satisfaction. We perform corrections by the original staff member, or another staff member in some cases, to ensure satisfaction. We do not offer refunds, nor do we offer corrections more than 7 days after a service was performed.
Gift Cards and Packages
Gift cards and packages bought on gift cards are non-refundable. However, if you wish to discontinue the package or use the gift card for something other than what it was originally purchased for, then you can use the remaining balance for other services or products under our roof. If the package you are breaking has special pricing, the services which you have already had from the package will be recharged at the full amount, rather than the special package amount. Gift cards never expire and can be used at your convenience. Gift cards left unused for 2+ years no longer retain the service pricing attributed to them. They become a general amount of money to be used towards the current salon/spa price point. Gift cards or pre-paid packages cannot be used to purchase another gift card or package.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. For many of our services, you will be asked to fill out a health history form and consent, this is to ensure you and your service provider are protected and on the same page regarding your treatment plan and expectations.
Right to Refuse Service
Our staff has the right to refuse service to anyone behaving inappropriately, intoxicated or if their state of health may influence the effects of the service. We have zero tolerance for harassment of our staff or clients.
To ensure a relaxing atmosphere for yourself and for all our clients, we ask that children not accompany their parents to the salon or spa unless they are receiving a service themselves. If you bring your children with you to your service, your appointment may need to be rescheduled. We ask that you never leave your children unattended for any period of time.
To ensure a relaxing atmosphere for yourself and all our clients, we ask that you place all devices on silent or vibrate while in our facility. We also ask that you avoid taking loud phone calls during your service or while in our waiting areas.