Although we do accept walk-in clients when we can accommodate them, we recommend that clients always call ahead and book an appointment to ensure their appointment can be properly accommodated.
In order to respect the time of both our clients and our staff, and to ensure we can always perform your service to the best of our ability, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late may need to be rescheduled and may incur our missed appointment fee.
Late cancellations & no-shows
We understand that emergencies happen. If you need to cancel your appointment, we ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations or no-shows that break these rules will incur a fee ($5 per 15min booked) added to your next appointment.
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within one week after your service has been performed. We are committed to making any needed corrections if there was a fault on our side. We perform corrections by the original staff member, or another staff member in some cases, but do not offer refunds.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. For many of our services, you will be asked to fill out a health history form and consent, this is to ensure you and your service provider are protected and on the same page regarding your treatment plan and expectations.
Right to refuse service
Our staff has the right to refuse service to anyone behaving inappropriately, intoxicated or if their state of health may influence the effects of the service. We have zero tolerance for harassment of our staff or clients.
To ensure a relaxing atmosphere for yourself and for all our clients, we ask that children not accompany their parents to the salon or spa unless they are receiving a service themselves. If you bring your children with you to your service, your appointment may need to be rescheduled. We ask that you never leave your children unattended for any period of time.
To ensure a relaxing atmosphere for yourself and all our clients, we ask that you place all devices on silent or vibrate while in our facility. We also ask that you avoid taking loud phone calls during your service or while in our waiting areas.